common questions
Below you will find a series of questions and answers compiled based on the interactions that liveBooks support has with current liveBooks clients. You can click on any question to view the answer and click on the question again to collapse the answer. In addition, you can click on the navigation to the right to expand all answers into one long scrolling page. If you do not find your question below you can also use the knowledge base to search our support database by asking your own question. If none of these options give you the answer you are looking for you can also contact support directly.
Image Prep
What image formats does liveBooks support?
When uploading images for use in your portfolios, liveBooks requires standard baseline .jpg files.
What program should I use to size my images?
liveBooks image preparation instructions recommend using the Save for Web feature within Adobe® Photoshop® to create high quality images for upload. This is not a requirement and any image editing program can be used.
What does the "scale image upon upload" checkbox mean?
By selecting this feature your image will be scaled to a smaller size (if it is too large) during upload. This feature is meant to be used as a last resort and treats all images with the same level of compression which does not yield the best results in all cases. We always recommend that for best results you resize images prior to upload giving you the opportunity to assess image quality prior to having it up on your site.
Email / Going Live
I am ready to go live, what is next?
Now that you are ready, please submit a request via the contact support form on this site and include:
- Domain Name - the domain name for your liveBooks site.
- Domain Registrar - the company where your domain name was registered (such as Network Solutions or GoDaddy). If you don't know, click here and search for your domain name.
- Registration Login - the username & password for the domain name account.
- Email Addresses - any email address you'd like, or currently have, @yourdomain.com.
What is the difference between my "host" and my "domain registrar"?
Your "hosting" company is the company where all the files for your old website reside. They also provide your server space for email and FTP as well. Your "domain registrar" is the company that you actually registered your .com name though. In some cases, there are companies that do both.
Will my email / site be down during the "going live" process?
No. As long as you provide us with all the proper information in order to go live, the whole "transfer" will be totally seamless.
Now that I am live, do I need to continue hosting with my old host?
No, now that you are live, liveBooks is your hosting company and we will handle all your website hosting needs like FTP and email.
FTP
Can I use Fetch to upload to my FTP space?
liveBooks hosting includes FTP capabilities through the delivery of a management module that is integrated into the editSuite. This tool enables you to upload content to your FTP space without having the learn or use third-party software. In addition it enables you to deliver content to clients via FTP without them having to use third-party software to retrieve the content. We have built these tools as a way to protect the security of your image and website as well as all the other liveBooks clients. If you have specific questions on using the FTP interface please view the training video within the support website.
How much space do I have in my FTP?
As part of the standard hosting package, you get up to 500mb of space.
Can I upload ".html sites" through my FTP?
Yes, using the FTP tool integrated into the editSuite, you can upload folders (as long as they are compressed) with entire .html sites in them and be able to access them using: www.yourdomain.com/foldername.
Search Engines
Will Google™ be able to find my site, even though it is built in Flash?
Yes! Normally Flash sites are not searchable, however with all liveBooks sites, there is a dynamic "ghost .html" page that resides on your server, behind your site, and it contains all the keywords and image info you have entered in your editSuite.
How long will it take for me to be searchable, once I have submitted my information to Google?
Once you have filled out your Google module and submitted your info to them, it can take up to three weeks for Google to fully search, index, and spider your site and make it available for search.
What part of my site/keywords does Google rank highest?
Here is the order of importance in regards to ranking: Site Title, URL, site description, image titles, image comments, site keywords, image keywords, .jpg file names.
General
Each liveBooks website includes a secure password reset system that enables all of your site users to safely retrieve their usernames and reset their passwords. As the administrator of your account, you can take advantage of this time-saving feature by logging into your editSuite, going to Resources > Account Info/Passwords and simply confirming the email address for each of your users. If you have not set up password reset, please contact support.
Does liveBooks support music upload?
Yes, if you have purchased a package that includes the "Music Module" or purchased the "Music Module" add-on you can upload .mp3's (with permission of the artists) and within this module assign music to your homepage, each portfolio and any uploadable pages.
Does liveBooks support movies/slideshows?
Yes if you have purchased a package that includes the "Movie/Slideshow Module" or purchased the "Movie/Slideshow Module" add-on you can upload any movie/slideshow file (.mov, .mpg, etc.) and assign them to a new drop down menu with a menu name that you can dynamically name and control.
Can I sell my prints using my liveBooks site?
Of course. Using the shopping cart module, you can assign print sizes, descriptions, and prices to your portfolios, as well as pre-defined shipping costs. The shopping cart also includes full PayPal® integration, allowing your client to check-out and pay using PayPal.
Are there any "password protected" areas on my liveBooks site?
Yes, if you have purchased a package that includes the "Client Access module" or purchase the "Client Access Module" as an add-on, you can create password protected areas of your site which include a custom landing page where you can create greetings to clients along with private portfolios and uploaded .html web galleries accessible only by those people with this specific password.