liveBooks provides innovative web solutions for dedicated visual artists. We are a fast-moving company, committed to hiring talented, innovative people. We seek individuals who strive to reach their full potential while having fun, and who possess a commitment to help clients do the same. We value integrity, careful listening and lifelong personal growth, and we’re convinced that the success of the company ultimately depends on the quality and happiness of our employees, so we’re making this an amazing place to work and grow.
Position Overview:
We are currently interviewing candidates for full-time, Customer Service Representative (CSR) positions for the San Francisco office. CSRs are skilled specialists in working with web based applications, photo editing applications and email. In collaboration with the Sales, Design and Technology departments CSRs identify and resolve our customers’ needs and questions regarding their web sites.
Responsibilities:
- Receive and handle Customer Relations calls;
- Act as a liaison between customers and LiveBooks technical staff;
- Become an expert on the LiveBooks product functionality;
- Become highly knowledgeable about the professional photography industry;
- Consistently & accurately log all customer information & feedback into the Customer Relations database;
- Correspond via letters and e-mails to customers, Sales, Design and Technology Teams and Leadership;
- Strive to enhance all business relationships by helping teammates, and communicating effectively and efficiently;
- Provide input and ideas to enhance all aspects of the Company.
Requirements:
- Must have proven experience supporting software applications
- Demonstrated teamwork and problem-solving skills;
- Excellent listener;
- 2+ years of online call center and/or customer service background, or equivalent;
- Ability to manage escalated customer issues with limited assistance;
- Excellent verbal and written communication skills (bi-lingual in French. Spanish and/or Japanese a plus);
- Patience, honesty and a positive attitude;
- Working knowledge of Adobe Photoshop and web design and development issues a major plus.
About liveBooks, Inc.
liveBooks, Inc. is the leader in providing fully-editable customized website creation and management solutions along with innovative online tools that empower professional photographers to grow their businesses. As creative professionals ourselves, we understand the passion behind our customers' work and their needs to easily upload, edit, market, send and sell their images in a simple and streamlined way. liveBooks is committed to pioneering new ways to help photographers efficiently translate their work into effective online experiences that increase their exposure and connect their creative vision with the world at large.
TO APPLY: Submit your resume to jobs@livebooks.com
TO WOW US: Submit a well-written cover letter that succinctly tells us why you are the one.